Privacy Policy

Robyn Hepburn respects your privacy and takes the fact you share information with me very seriously.

Please read the Privacy Policy below

I am committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with the General Data Protection Regulations set out in this compliance statement.

If I change this policy at any time, I will update this page. You should check this page from time to time to ensure that you are happy with any changes. This Policy is effective from 12/08/25.

What information I collect and hold about you:

Your email address and any information you choose to share with me via email.

Home Address/Delivery Addresses provided by you for contact via post and for order delivery purposes, to fulfil your order.

Home/Mobile numbers provided by you for correspondence via telephone relating to orders or commissions in relation to illustration.

As you move through the website it collects usage data, cookies and IP addresses.

What I do with your information

I use the information you have provided to enable me to fulfil the product order you have placed, or illustration project you have commissioned.

If you contact me with a question via email I will use this information to get back to you quickly and efficiently.

There is an unlimited retention period for information you have provided, unless requested in writing.

Third Parties

I never share your information with any third party and will never sell or lease your personal information to any third party groups or marketing groups.

The only time information you have given me would ever be shared is if it was to comply with a court order or to protect my rights, in which case I will inform you in writing via email.

Payment Information

I only take payment via BACS, PayPal or Cash. I do not have access to, nor do I store, any credit card or bank details.

Security

I am committed to ensuring that your personal information is secure in order to prevent unauthorised access or disclosure and will be held securely in accordance with GDPR.

Controlling your Personal Information

You may request details of the personal information which I hold about you under the General Data Protection Regulation legislation. If you would like a copy of the information held please email robyn@robynhepburn.co.uk

If you believe that any information I have for you is incorrect or incomplete, please email me as soon as possible. I will promptly correct any information.

You can withdraw your consent or ask me to delete this information at any time.

Links to other websites

My website may contain links to other websites of interest. However, once you have used these links to leave my site you should note that I do not have any control over that other website. Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookies Policy

All websites collect cookies, however, if you would prefer this website or any other to not collect cookies from your computer you can set your browser to refuse cookies or alert you to sites collecting cookies.

How I use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. I use traffic log cookies to identify which pages are being used. This helps me analyse data about webpage traffic and improve my website in order to tailor it to customer needs. I only use this information for statistical analysis purposes. Overall cookies help me to monitor which pages visitors find useful and which they do not. A cookie in no way gives me access to your computer or any information about you as an individual.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer.